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Common Cloud Drive Questions

Common Cloud Drive Questions

Date Written: 5/31/2018

The Palm-Tech cloud makes it easy to move your files between devices. Most inspectors using Palm-Tech use the cloud every day so we thought it would be helpful to put together some of the most common questions we get about the cloud and provide answers. Below is a list of a few questions (and answers) about using the Palm-Tech cloud:

1. How do I delete files from the cloud?
You can delete files from the cloud on both the PC and the app. Here are the steps for each:

On the PC: To delete a file from your cloud on the PC, open Palm-Tech and click on the 'Manage Cloud Drive' tab. Here you can select Inspections, Templates, or Libraries at the top of the window. Then simply highlight the file you want to delete listed under Cloud and click the delete button. Be sure that you are deleting files from the cloud and not from your PC.

On the App: To delete a file from your cloud on the Palm-Tech app, open the app and tap 'File Manager'. Here you can select Inspections, Templates, or Libraries. To look at the files on the cloud, you'll need to check the box that says Look in Cloud'. Now that you are looking at the files on the cloud, simply highlight the file you want to delete and then tap 'Delete'.

Check out the Deleting Files on the Cloud Drive tutorial for more information.

2. How much storage do I have?
This depends on the version of Palm-Tech you are using. Version 6.5 has 20 MB, Version 7 has 30 MB and Version 8 has 40 MB.

3. How do I move an inspection to my PC from my phone/tablet?
There are two different ways to send an inspection from the app to your PC. The easiest way is to tap the 'Upload' icon when you have an inspection open. Once on the cloud, all you have to do is open the program on your PC and you'll see the file available to be opened in the 'Recent Cloud Inspections' section. You can also upload the inspection on the app by going to the 'File Manager' section on the opening app screen. Here is a How To document that shows how this is done step-by-step: https://www.palm-tech.com/support/howto/v8/v8-how-to-send-inspection-from-app-to-pc.pdf

4. How do I move my library file to my phone/tablet from my PC?
Your Palm-Tech library file contains critical information for your Palm-Tech program. Here is a list of what is included in your library file:

  • Ratings
  • Dropdown lists
  • Components
  • Disclaimers
  • Technical Notes

To send your library to the app from a PC you will need to upload your library to your cloud drive using Cloud Drive Management. Then go to File Manager on the app and download the library. See the tutorial on Moving Your Library to the App for more information.