Last Updated: October 12, 2021
By "personal information," we mean information that uniquely identifies an individual, such as your or your client’s name or email address, unique financial information, and information that we link to an individual’s unique identifier(s). If information is de-linked or de-identified, we do not consider it to be personal information. For example, a postal address would not be personal information if it were included in a list of addresses without names or other unique identifiers. Business information (such as the name of a business or the business address or phone number) is not personal information.
We collect information you provide directly to us. For example, we collect your name, email address, contact number, company name, inspector name(s), country and other information when you register for an account; make a purchase; request customer support; leave a testimonial about your experiences with us; respond to surveys; register for webinars or seminars; submit a form in order to download any product or other materials; otherwise upload, link or provide content that includes personal information; communicate with us via third-party social media sites; or subscribe to or participate in our promotional marketing programs. We collect information about the properties that are inspected in connection with the services you provide to your clients through our platform, such as when you prepare an inspection report, and in certain circumstances (such as when you upload an inspection report), we collect information about your clients. If you choose to participate in Porch programs, such as Porch Gold, and offer those services to your clients in connection with the services you provide to them through our platform, we will collect information about your clients.
When you call us, or when we call you, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. We treat the records of these calls, when linked to your unique identifier(s), as personal information.
The Porch Family Companies provide us with information they collect from their customers and business partners. For example, if you utilize the services of another Porch Family Company, such as Inspection Support Network (“ISN”) software, that company may provide your information to us to allow us to offer other inspection-related services to you.
Palm-Tech also obtains personal information from third-party data providers and public sources. We may match the personal information you provide directly to us (for example, an email address) with information obtained from other sources (such as a name, telephone number, and mailing address). If a third party referred any of our products or services to you through any of our referral programs, Palm-Tech obtains your personal information from that third party, such as your name, email address and other personal information.
If you register for or attend an event that Palm-Tech attends, the event organizer may share your information with us.
When you interact or engage with us on social media sites such as Facebook through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media site(s).
In the last 12 months, Palm-Tech has collected the following categories of personal information from the categories of sources described above. We consider this information to be personal information to the extent that it is information that uniquely identifies you, is unique financial information, or is linked to your unique identifier(s), or if it is defined as personal information by applicable state law.
Name, telephone number, credit card number, debit card number, or any other financial information.
Address (in states that designate a postal address as personal information, such as California).
Some personal information included in this category may overlap with other categories.
Palm-Tech will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
We share information with third-party vendors, consultants, and other service providers that are providing business services to Palm-Tech. For instance, we may share information about you or your clients with a third-party service provider that hosts the Properties, provides call center or other customer service, creates reports or other products ordered by you, sends out emails, serves ads to you on the Properties or on a third-party platform, or monitors or analyzes Services data. Such companies will have access to personal information only as necessary to carry out their work and are prohibited from using it for any other purpose.
We share your personal information when you direct us to do something that requires its disclosure or when you otherwise provide your consent. For example, if you elect to connect your Palm-Tech account to your account with ISN, we may provide your personal information to ISN.
We share your personal information in connection with Services offered to you in conjunction with our business partners or in connection with partner programs or promotions. If you request, access or use our Services through our partners (which could be a Porch Family Company or a third party) or if you request, access or use their services through our Properties, both Palm-Tech and the partner may receive your personal information. For example, if you sign up with us, request services from us or consent to receive communications from us through a partner-promoted or co-branded website or within a partner’s physical location, Palm-Tech and that partner may share your personal information with each other. We may also disclose your personal information to partners if you participate in their promotion offered through us or you purchase or request information about a partner’s products or services from us. For example, if we offer a discount on a training program through a marketing email or a website link, we may disclose to the partner personal information about our users who contact us or visit the partner’s website or their users who visit our website.
We may disclose your personal information if we believe disclosure is necessary to comply with any applicable law, regulation, or legal process, to cooperate with government or law enforcement, or to avoid legal liability; to resolve complaints or disputes; to investigate and resolve technical issues, security incidents, fraud, abuse, and illegal activities; if we believe your actions are inconsistent with the spirit or language of our user agreements or policies; or to protect the rights, reputation, safety and property of Palm-Tech or others.
We may disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our or Porch’s business or in a bankruptcy, liquidation, dissolution or similar transaction. In the event that we, Porch or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
We do not consider business information to be personal information. Accordingly, we may share business names, owner/proprietor names, business contact information and other information with third parties for any purpose.
We take reasonable measures, including administrative, technical, and physical safeguards, to restrict access to your personal information and help protect it from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no such measure is 100% secure.
The Palm-Tech website may contain links to other third-party websites and services, either directly or through advertisements on Palm-Tech’s websites. Palm-Tech is not responsible for the content or privacy practices of websites operated by third parties, including our advertising partners and networks. We encourage you to review the privacy policies of third-party websites and services before providing any information to them.
You may access, update and correct your online account information at any time by logging into your online account and updating your preferences. If you wish to delete your online account, please email us at firstname.lastname@example.org. Please note that, even if your account is deleted, information that you chose to provide in a public area of the Services (such as testimonials) will remain visible to the public and we may retain your information and that of your clients as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information.
You may also request to access information or to update or correct inaccurate information by emailing us at email@example.com or writing us at 2200 1st Avenue South, Seattle, WA 98134.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
To opt out of being tracked by Google Analytics when using our web-based services, visit https://tools.google.com/dlpage/gaoptout.
Receiving promotional calls, text (SMS) messages, emails and direct mail from Palm-Tech is completely voluntary, and you may opt out at any time. To opt out of promotional communications from Palm-Tech, you can contact Palm-Tech customer service at (888) 736-2462 or email firstname.lastname@example.org. You can also opt out of receiving promotional emails by clicking the unsubscribe link in the email, and you can opt out of promotional text (SMS) messages by texting STOP. You may receive a final email or text message confirming your opt-out. Message and data rates may apply. Please allow up to 10 business days to process any opt-out request.
Please note that even if you opt out, we may still send you non-promotional communications, such as emails about site outages, your online account or service requests that you have submitted.
To opt out from receiving promotional communications from a Porch Family Company or other third party, or to make requests regarding your personal information or other information held by them, you should contact them directly.
Our Services are not directed to children, and you may not use our Services if you are under the age of 16. If we learn that we have collected personal information of a child under 16, we will make commercially reasonable efforts to delete such information from our files.
For purposes of these rights, “sold” and “business purpose” have the meanings given in the CCPA. For example, if you submit an opt-out request, you will not be opted out from transactions that the CCPA does not deem to be sales. In addition, please note that the CCPA does not require us to delete personal information that we need to maintain for certain purposes.
To exercise the access and deletion rights described above, you may submit a verifiable consumer request to us by either:
Only the individual consumer, or someone that he or she authorizes to act on his or her behalf, may make a verifiable consumer request related to that person’s personal information. We will work to respond to a consumer request within 15 business days (for opt-out requests) or 45 calendar days (for deletion and access requests) of receipt. We will not charge you a fee for making a request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will notify you and explain our decision before completing your request.
If you are a resident of Nevada, you have the right to opt out of the sale of certain kinds of personal information (such as name, physical address, email address, telephone number and other personal information collected through a website) to purchasers that will then license or sell the covered information to additional persons. You can exercise this right by emailing us at email@example.com with the subject line “Nevada Do Not Sell Request.” Nevada law specifies various transactions that are excluded from the definition of “sale”; if you exercise this opt-out right, you will not be opted out from transactions that the law does not deem to be sales.
Palm-Tech retains personal information as long as it is needed for business or legal purposes.
Please address comments or questions to firstname.lastname@example.org or write to us at the address below.
2200 1st Ave S.
Seattle, WA 98134
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